 |
Categories |
 |
|
 |
Manufacturers |
|
|
|
Information |
|
|
|
|
|
| General Information, Ordering, Shipping & Returns |
 |
|
|
Contact Information -
Ordering & Payment -
Ordering Online – Please use our website, online shopping cart and checkout
Ordering by Phone – Please phone through your order on the phone number above
Ordering by Fax – Please fax a completed order form to us on the fax number above
Payment can be made by Credit Card, PayPal, Bank Transfer (Direct Deposit), Cheque or Money Order
We accept the following credit and debit cards - Visa, Mastercard, American Express & JCB
Credit card payments will show on your credit card statement to HANCOCK GUITARS MT TAMBORINE
Bank Account Details - For paying by Bank Transfer - <> Bank - NAB <>
Account Name - Hancock Guitars <> BSB - 084835 <> Account # - 571815182
Shipment -
All orders are sent by mail
Australian Orders can be sent by Registered Post (2-7 days) or Express Post (1-3 days)
International Orders can be sent by Air Mail (1-3 weeks) or Sea Mail – Please be aware that Sea Mail is very slow
All order are insured during transport, a small insurance charge is included in our shipping charge - We pack all orders very well to ensure they arrive undamaged
Shipping Charges can be easily calculated by adding items to the shopping cart and entering your postcode or country - Australian shipping cost starts from around $11 including handling
Please Note we do not permit personal pick up or visits under any circumstances
Orders are normally posted within 2 working days of ordering
Items Not in Stock -
Can be backordered at the time of ordering, please indicate in the comments box if you would like these items shipped separately later or if you would like your order held until they are in stock
Returns -
Please contact us within 7 days of the delivery of your order to arrange a return of any items
If you are unhappy with an item you may return it in new condition for a credit, replacement or refund of the purchase price
When your order is delivered please check all items immediately and make sure you are happy with them
All shipping, handling and insurance costs will be paid by the customer unless the error was our fault
Problems & Complaints -
Please contact us as soon as possible if there is a problem with your order and we will do all we can to rectify the problem
If you have been sent the wrong item please contact us and we will arrange for a replacement to be sent and reimburse the postage cost to return the incorrect item
Discounts -
We do not give trade discounts however we can offer discounts on very large orders or bulk orders of one item
Special Orders & Items Not Listed -
If you need an item that is not listed on our website please contact us and we will try to find it from one of our suppliers
Security & Privacy -
All information sent over our website is kept confidential and secure - Our website is secured by 128 bit SSL provided by Geotrust, a world leader in website security
Online credit card payments are processed securely by Eway, Australia’s leading credit card payment gateway and the NAB Bank
We will not sell or disclose your personal or contact information to third parties
Wood, Bone, Shell & Plastic Dust and Your Health -
These dusts can provoke severe irritation to the respiratory system, asthma, allergies and dermatitis as well as long term serious illnesses
You should take all precautions to ensure you are protected from wood, bone, shell and plastic dust including using dust extraction and wearing a respirator or effective dust mask
|
|
|
|
|
|
| 0 items |
|
|
|
|
Quick Find |
|
|
|
Currencies |
|
|
|
|
|
Bestsellers |
|
|
|
Timber/Wood
